Terms of Service

Definitions

All headings and sub-headings are for convenience only and are not to be taken into account for the purposes of interpreting these Terms.

"Company", "Salt Escapes", "We", "Us", "Our":

Salt Escapes Ltd (Company No. 11086084), trading as Salt Escapes.

"You", "Your", "Guest":

the person making the booking and/or attending the Escape.

"Escape", "Escapes", "Retreat", "Retreats":

the trip you have booked with Us (these terms are interchangeable).

"Start Date":

the advertised start date of the Escape, commencing at 3:00pm local time on that date, unless otherwise communicated.

"End Date":

the advertised end date of the Escape, ending at 10:00am local time on that date.

"Venue":

the accommodation and/or facilities We supply to You as part of Your Escape.

"Deposit", "Booking Fee":

the non-refundable £750 per person payable at the time of booking to secure Your place.

"Total Price":

the full price of Your Escape (including any add-ons purchased from Us).

"Balance":

the Total Price minus the Deposit and any sums already paid.

"Payment Due Date":

90 days before the Start Date, being the deadline by which the Balance must be paid in full (unless We agree otherwise in writing).

"Organisers":

Salt Escapes and any employees, contractors or suppliers We engage to help deliver the Escape.

"Cancellation":

You not attending Your scheduled Escape for any reason, including postponing or rescheduling.

Policies

Minimum age

The minimum age to attend any Escape is 18.

Cooling-off period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the standard 14-day cancellation right for distance contracts does not apply to contracts for the provision of accommodation for a specific date or period (Regulation 28(1)(g)). As each Escape is booked for specific dates and includes accommodation, this exemption applies. This does not affect any other statutory rights You may have.

Your Health & Responsibilities

Your health

You confirm that You are in good physical condition and You know of no medical or other reason why You cannot (or should not) take part in active exercise and activities that may include (without limitation) strength training, cardiovascular training, HIIT-style sessions, swimming, running, yoga, stretching, hiking and other adventure activities.

You acknowledge We do not provide medical advice. If You have any health concerns, You must seek clearance from a qualified healthcare professional before attending.

Acknowledgement of risks

You acknowledge that travel and physical activity involve inherent risks (including injury, illness, slips/falls, adverse weather, sea conditions, road conditions and remote locations). You agree to participate voluntarily and to follow safety briefings and reasonable instructions given by Our staff, guides and suppliers.

Insurance

It is a condition of booking that You arrange and maintain adequate travel and health insurance for the full duration of the Escape, including cover appropriate for the activities undertaken and cancellation/curtailment.

Your personal data

We will collect and process Your personal data (including name, contact details, payment information, and travel documents) in order to manage Your booking and deliver Your Escape.

During the booking process, We may also ask You to provide health and dietary information (such as medical conditions, allergies, fitness levels, and dietary requirements) to ensure Your safety and comfort during the Escape. This information is classified as special category data under UK data protection law, and We will ask for Your explicit consent before collecting it.

All personal data is processed in accordance with UK GDPR, the Data Protection Act 2018, and Our Privacy Policy, which is available at www.salt-escapes.com/privacy-policy. By making a booking, You confirm that You have read Our Privacy Policy.

Meeting Your responsibilities and paying for Your trip

You must ensure:

• Your chosen payment method can be charged (credit/debit card payments enabled) and has sufficient funds; and
• the payment method remains valid until at least 1 month after the End Date.

If Your chosen payment method fails, You are responsible for any fees charged by Your bank or card provider and for paying all amounts due to Us. If You do not pay amounts due, We may suspend access to services/activities/facilities and/or treat the booking as cancelled in accordance with the Cancellation Terms below.

Payment Policy

Deposit

To reserve a place, You must pay a non-refundable Deposit of £750 per person at the time of booking.

Balance and Payment Due Date (90 days)

The Balance must be paid in full no later than the Payment Due Date (90 days before the Start Date). If the Balance is not paid by the Payment Due Date:

• the full Total Price becomes immediately due and payable; and
• We may (at Our discretion) either (i) continue attempting to take payment from Your nominated payment method, and/or (ii) treat the booking as cancelled by You.

If treated as cancelled by You after the Payment Due Date, the 100% non-refundable position below applies.

We will make reasonable efforts to notify You by email if payments fail, but You remain responsible for ensuring payment is successfully made on time.

Payment plans

Where We offer a payment plan, the specific schedule (number of installments, amounts, and dates) will be set out and confirmed to You at the time the plan is agreed. Payment plan installments will be charged automatically to Your nominated payment method on the scheduled dates.

If any installment payment fails:

• We will notify You by email and may retry the payment;
• You must ensure a valid payment method is on file and that the outstanding amount is paid promptly;
• If the installment remains unpaid for more than 7 days after its scheduled date, We may (at Our discretion) treat the booking as cancelled by You, in which case the Cancellation Terms below will apply based on the date We give notice of cancellation.

A payment plan does not change the Total Price or the Cancellation Terms. If You cancel while on a payment plan, You remain liable for amounts due under the Cancellation Terms, regardless of how much has been paid to date.

Trip extras and add-ons

During Your Escape, You may purchase additional products, services, or activities (“Trip Extras”) on-site. Trip Extras are charged at the prices communicated to You at the time of purchase and will be invoiced to You at the end of Your Escape or charged to Your nominated payment method after the Escape.

Trip Extras are non-refundable once delivered or consumed, unless the Trip Extra cannot be provided for reasons within Our control.

Cancellations Policy (Guest Cancellations)

You are responsible for reading and understanding these Cancellation Terms before booking. You should ensure Your insurance includes cancellation cover appropriate to Your circumstances.

How to cancel

Any cancellation must be notified to Us in writing (email is acceptable). The effective cancellation date is the date We receive Your written notice.

Payment gateway fees (non-refundable)

Where a refund is due, payment processing / transaction fees charged by Our payment gateway (and not refunded to Us by the processor) will be deducted from Your refund. This includes any non-refundable processing fees applied to the original payment(s) and, where applicable, non-refundable processing fees on any refunded amounts.

Cancellation charges

Cancellation charges reflect Our genuine costs and commitments (including accommodation, staffing, transport and supplier commitments) and the reduced likelihood of reselling places closer to departure.

No credit for late arrivals / early departures

We do not provide refunds or credit for arriving late, missing activities, or departing early for any reason.

Transferring Your Booking

You may request to transfer Your booking to another person by notifying Us in writing at least 30 days before the Start Date, provided:

• the replacement guest meets any conditions that apply to the Escape (including minimum age and health requirements);
• You and the replacement guest are jointly liable for any outstanding Balance and any additional costs arising from the transfer.

We will not unreasonably refuse a transfer request. An administrative fee of up to £50 may apply to cover processing costs.

Cancellations / Changes Made By Us

If We cancel an Escape or change the Start Date for reasons within Our control, You may choose either:

• to transfer amounts paid to another Escape (as credit, to be used within 1 year), or
• to receive a refund of payments made to Us (subject to deduction of any non-refundable payment gateway fees, where applicable).

Where a refund is due, We will process it within 14 days of Your request (or of Our cancellation notice, if You select a refund at that time) using the same payment method You used for the original payment, unless otherwise agreed.

Where cancellation occurs due to events outside Our reasonable control (e.g., unavoidable and extraordinary circumstances affecting delivery of the Escape), We will act reasonably and in line with applicable consumer law.

Passports, Visas & Documents

It is solely Your responsibility to ensure You have a valid passport, visas and any other documentation required for entry into any country visited (or transited), including any health requirements and vaccinations.

Third Parties & Transport

We may use third-party suppliers (e.g., guides, drivers, boat operators, studios) to deliver parts of an Escape. We will take reasonable care in selecting suppliers.

You are responsible for booking and managing Your travel to/from the destination. We are not responsible for delays, missed or cancelled flights, ferries, buses or other transport that You arrange independently.

Liability, Indemnity & Waiver

Assumption of inherent risks

You acknowledge and accept the inherent risks of travel and physical activities described above and agree to participate voluntarily.

Release / waiver (to the extent legally permitted)

To the maximum extent permitted by law, You agree that We will not be liable for loss, damage, cost or expense arising from:

• Your failure to follow safety instructions or reasonable directions;
• Your own acts or omissions;
• pre-existing medical conditions or Your failure to disclose relevant information when asked; or
• ordinary, inherent risks of the activities (where not caused by Our negligence).

Liability cap (non-injury claims)

Subject to the “Important Legal Notice” above, Our total liability to You for any claims arising out of or in connection with an Escape (whether in contract, tort, negligence or otherwise) shall not exceed the Total Price paid by You for the Escape. We are not liable for:

• indirect or consequential loss;
• loss of enjoyment; or
• loss of profit, employment, revenue or opportunity,

except to the extent such loss cannot be excluded under applicable law.

Guest indemnity (limited and enforceable)

You agree to indemnify Us (and Our employees/contractors) for any losses, liabilities, claims, damages and reasonable costs arising from:

• Your breach of these Terms;
• Your negligent or wilful acts/omissions; or
• Your misconduct or failure to follow reasonable safety instructions,

including any claims brought by third parties as a result of the above.

For clarity, You do not indemnify Us for losses to the extent caused by Our negligence or breach of contract.

Photo / Video Release — Use of Image

We often take photos and videos during Escapes for operational and marketing purposes.

How We may use images

By attending an Escape, You grant Us permission to use photos/videos in which You may appear for:

• community updates and trip memories shared with guests;
• Our website, social media, emails and other marketing and advertising; and
• internal training and quality control.

Your choice / opt-out

You may opt out of marketing use at any time by notifying Us in writing (email is acceptable). If You opt out:

We will take reasonable steps to avoid featuring You in future marketing content and to remove/stop using content under Our control where practicable; and this will not affect content already published or printed where removal is not reasonably practicable, but We will stop further use going forward.

You acknowledge You will not be paid for the use of any images/videos and You waive any right to inspect or approve finished materials.

Complaints

If You have a complaint about any aspect of Your Escape, please raise it with a member of Our team on-site at the earliest opportunity so that We can try to resolve it during the Escape.

If Your complaint is not resolved to Your satisfaction, or if You wish to raise a complaint after the Escape, please contact Us in writing at support@salt-escapes.com within 14 days of the End Date. Complaints received after this period may still be considered at Our discretion. We will acknowledge Your complaint within 5 working days and aim to provide a full response within 28 days.

General

By booking any Escape with Us, You agree to be bound by these Terms.

For questions or to exercise any rights under these Terms, contact Us at:

Email: support@salt-escapes.com

Post: Salt Escapes Ltd, 24 Chelsfield Gardens, London, SE26 4DJ

Company No: 11086084 (registered in England and Wales)

Governing law & jurisdiction

These Terms are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction (subject to any mandatory consumer protections that apply).